articles

Tips & Templates for Writing Great Knowledge Base Articles

The best help content is informative, engaging, unquestionably straightforward, and mindful of how and why a customer searched for help in the first place. To build knowledge base articles that meet all of those criteria, follow these eight best practices. For more   Fubo.tv/firetv 1. Don’t make assumptions Customers turn to your self-service documentation to solve […]

Established methods you can use for critical thinking

Critical thinking has, thankfully, been seen as a vital skill since antiquity. That means there’s a lot of established methods you can use to practice it. 1. The Socratic method Rooted in ancient philosophy, the Socratic method involves asking and answering questions to stimulate critical thinking and draw out underlying presumptions. If you want to […]

Investing in a learning culture: The triple advantage

In an ever-evolving business landscape, continuous learning in the workplace is not only a smart move but also a strategic one. When companies emphasize and value learning, they create an environment where individuals can grow, innovate, and perform at their best. Let’s explore three distinct benefits of providing a culture of learning for your team members. […]

Scroll to top